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崗位職責(zé)：1.聯(lián)系客戶，為客戶提供應(yīng)收問題和支付服務(wù)。2.在財(cái)務(wù)相關(guān)流程中提升客戶體驗(yàn)推動(dòng)客戶結(jié)果。3.每周跟進(jìn)，確保沒有拖欠應(yīng)收賬款的天數(shù)；根據(jù) SLA 為客戶制定OS 、 ONA 目標(biāo)并完成任務(wù)，并且定期監(jiān)測信貸客戶。4.及時(shí)反應(yīng)客戶拖欠款項(xiàng)問題。5.針對客戶對發(fā)票的質(zhì)疑進(jìn)行解答。6.根據(jù)馬士基航運(yùn)公司的政策，制作客戶報(bào)表及維護(hù)收款時(shí)間表。7.協(xié)助應(yīng)收賬款經(jīng)理定期審核客戶賬戶。8.對新需求業(yè)務(wù)部署提供支持，提供必要的改進(jìn)建議。 Be the first point of contact for customers to collect on due and overdue Maersk invoices; Provides customer service regarding collection issues and short payments. Responsible to drive Customer outcomes through positive customer experience in finance-related processes Ensure as a minimum weekly follow-up of out-standings, ensuring no AR over-dues days; Meet the DSO, OD 30 /90 , OS, ONA target for the customers and complete the tasks in accordance with the SLA. Regular monitoring for credit customers to keep their outstanding within credit limit. Notify senior management on customer delinquency. Interact with customers and raise disputes for customer queries on incorrect invoice. Set up customer statements and maintain a dunning schedule in line with Maersk Line policies. Regular review of customer accounts with AR manager. Respond to email within 24hrs or as needed depending on the criticality of the issue raised by the customer. Drive root cause identification and fixing through IQ Support deployment of any new requirements or suggest improvements where needed to improve AR performance 職能類別：財(cái)務(wù)助理/財(cái)務(wù)文員